Customer Support Platform utilizes the lates online Technology through innovative clod-based software and hardware platforms. It also uses advanced document
translation features and binds with internal ERP. It does
not involve any software modifications or
changes to the customer's internal systems.
The administrative function provides the
customer with the tools to manage and maintain
the Customer Support Portal. Furthermore, the
customer is able to track on-line documents, get status updates and actively participate in the support process.
The site is
a powerful tool for customer relation management
where the OEM can manage its customers/dealers.
Inventory control and pricing, warranty management, customization of
on-line document structure and workflow, bi-directional communication with dealers/customers are just a few more
of the administrative features.